SAP StreamWork & Six Sigma – the TCG Process

We have been working with SAP StreamWork for a few weeks now.  One way in which we are starting to leverage it is in our Six Sigma efforts.

At Traction, we apply Six Sigma methods to sales and operations problem solving.  It helps us visualize a clear picture, and ensures we are targeting the most cost-effective path to resolving the problem.

As such, I will be documenting how we have StreamWork set up to do this.  In the process, I feel you will then get a good understanding of the tool, and how it might be useful for other processes like decision management and project management.

Intro to SAP StreamWork

I won’t waste too much time describing StreamWork in this series of posts, except to explain the “idea” of StreamWork, and what its core focus is.  If you wish to dive deeper, you can do so on the StreamWork  web site to watch the demo:  About StreamWork

StreamWork is an ad-hock “decision support” tool.  It has a bunch of widgets that you can essentially assemble together to form a documented stream of discussions/ideas/topics.  For example, you may want to track strategic initiatives within your company.  You can create a new “activity” in StreamWork that contains a collection of tools like a SWOT analysis, a decision matrix, agendas, pros/cons tables, and more.  The activity stream holds these tools together to allow you to document the process, and track “where” exactly an initiative is in its life-cycle.

Each tool within the activity can have a set of “action items”.  These become the “tasks” of the system.  So, I may have a tool (as above) where we identify the pros and cons of health care packages for my company.  Within this tool, there may be several tasks.  In this case, I make a single task for my executive team to review the packages, and list out all available pros and cons.  I give them a deadline of the 15th.

The task is then trackable within the Activity itself, as well as on the overall Activity Dashboard.  (They also get reminder via email, and there is an Outlook connector to sync the task into Outlook).

To us, this presents the case for tracking our Traction Six Sigma (TSS) project efforts for our customers in a more collaborative format.  Since our TSS processes require a lot of decision and analysis points, we can capture these within StreamWork, as well as keep track of what activity relating to the key decision points is still open.  StreamWork also allows us to extend visibility to the customer using its built-in security functions.

About This Series

I have decided to create this post as a “series” of posts over time.  There will be a lot to document.  Each week I will add a link or two to the series, so bookmark the page and check back often.  (Also, each new page will link back to this page, so you can always get back to the “table of contents” if need be).

Finally, if you have some projects coming up soon, and can’t wait for the whole write-up, feel free to shoot me a call, and I will do my best to help you out.

Part 1: Creating Your Six Sigma template – Project Vision & ROI 

Part 2: Creating Your Six Sigma template – 4m

Part 3: Creating Your Six Sigma template – Affinity Diagram

Part 4: Creating Your Six Sigma template – Relationship Diagram

Part 5: Creating Your Six Sigma template – Brainstorming Drivers & Assigning Priority

Part 6: Creating Your Six Sigma template – Defining Smart Goals

Part 7: Setting Up Worklists for Smart Goals

Part 8: Example “First Six Sigma Project” (coming soon)