Lessons Learned with Office 365

Lessons learned

  1. We noticed very slow performance when accessing a secondary mail file from Outlook 2007.  Upgrading to Outlook 2010 corrected the problem.
  2. Upgrade of Office 365 from the professional version to enterprise version is not easy.  See Lisa’s Blog for details.
  3. We noticed two problems with both Outlook 2007 and 2010:
    1. Calendar reminders do not show up.
    2. Unread email messages with the following information:

11:37:00 Synchronizer Version 14.0.6025

11:37:00 Synchronizing Mailbox ‘Rayan Hanoudi’

11:37:00 Synchronizing local changes in folder ‘Drafts’

11:37:00 Uploading to server ‘CH1PRD0402.mailbox.outlook.com’

11:37:01 Synchronization of some deletions failed.

11:37:01                         [80040115-514-80040115-130]

11:37:01                         Network problems are preventing connection to Microsoft Exchange.

11:37:01                         Microsoft Exchange Information Store

11:37:01                         For more information on this failure, click the URL below:

11:37:01                         http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040115-514-80040115-130

11:37:01           1 item(s) deleted in online folder

11:37:01 Done
I found a fix on the office 365 community forum: http://community.office365.com/en-us/f/160/p/11060/48912.aspx

We had to:

  1. Quit Outlook, delete the OST file and start Outlook again and have it rebuild the file.
  2. Quit Outlook, Turn off “Use Cached Exchange Mode”, start Outlook.  Exit Outlook and enable “Use Cached Exchange Mode” again.
  3. There is still on outstanding issue with an unread email that shows up all the time:

9:49:36 Synchronizer Version 14.0.6109

9:49:36 Synchronizing Mailbox ‘Rayan Hanoudi’

9:49:36 Synchronizing local changes in folder ‘Drafts’

9:49:37 Uploading to server ‘CH1PRD0402.mailbox.outlook.com’

9:49:37 Synchronization of some deletions failed.

9:49:37                   [0-130]

9:49:37    1 item(s) deleted in online folder

9:49:37 Done

Many people are having this same exact issue, see this blog post:  http://community.office365.com/en-us/f/146/t/3437.aspx