Often, CRM providers focus on selling you a “tool” like Salesforce.com, Microsoft Dynamics, and others in order to facilitate customer relations. However, companies often find that once installed and initially trained, teams begin to drown in the complexity and data-overload that comes with most CRM systems today.
At TractionCRM, instead of selling you on a tool, we help you create and execute a three-year plan to fully utilize your tool set, and help teams achieve your strategic corporate initiatives for many years to come.
We do so by identifying processes within sales and operations, and creating a set of best-practices custom tailored to the style and capabilities of your team. Then, by helping you train, track, and measure against those best practices, we can ensure a path to consistent, deliberate, positive change.
We have expertise with Microsoft Dynamics CRM, Salesforce.com, SalesLogix, SugarCRM, and Lotus Notes – from installation and initial customization, through data integration and process mapping and development. Because in the end, it’s not about the software – it’s about the people and processes you put in place in order to gain traction within your organization.
If you have yet to go down the path of CRM, or have already “been there, done that” and have yet to achieve a positive outcome, please don’t hesitate to give us a call.
Traction Consulting Group
28525 Beck Road – Suite 105
Wixom, Mi 48393